FAQ's
Frequently Asked Questions
The Saveify is an online store based in the UAE. We operate as a third-party platform, connecting customers with selected suppliers and delivering products to you.
No. We are not the manufacturer. We act as an agent/third-party store to make shopping easier for you by sourcing products from different suppliers.
Yes, COD is available for most orders within the UAE.
We charge a flat AED 15 delivery fee on all orders, unless stated otherwise during checkout.
Delivery usually takes 3 to 7 business days after order confirmation.
Currently, our services are limited to the UAE only.
If tracking is available for your shipment, we will share details via email. Otherwise, our support team can provide updates on request.
Delays may occur due to courier schedules, public holidays, or unforeseen circumstances. We will notify you and assist you until your order is delivered.
Orders can only be canceled before dispatch. Once shipped, the order cannot be canceled.
We only accept returns in case of damage. Customers must report the issue within 1 day after delivery.
No. We do not offer refunds. We only facilitate exchange or replacement in case of damage.
Take clear photos/videos of the damage and email us at thesaveify.site@gmail.com within 24 hours of receiving your order.
No. Exchanges are only offered for damaged items reported on time.
We accept Cash on Delivery (COD) and other payment methods available through Shopify’s secure checkout system.
You can email us anytime at thesaveify.site@gmail.com.
Yes. We respect your privacy and do not sell your information to third parties. Data is only shared with trusted partners like couriers and payment providers to complete your order.
No. Delivery charges remain AED 15 regardless of order size.
No, we operate only online through thesaveify.site.
Yes, you can add multiple items to your cart and place a single order.
Please contact us immediately at thesaveify.site@gmail.com before your order is dispatched. Once shipped, we may not be able to change the address.